Inbound Customer Support Campaign FOR Astrology

Posted 2311 days ago | Hits: 211 | Stock No: #79421

INR80,000.00

State:   Chattisgarh
City:   Korba
City:   korba
Industry:   Construction
Job Type:   Permanent
Work Experience:   1 To 2 Years
Telephone:   2659518

Needs to go live on aprail 2nd 2013
 
Dear Center,
 
We would like to present before you a great opportunity to work on Captive Customer Support Campaign. The existing members shall call up on our Helpline Number based on our Website promotion and Marketing. The calls would be routed to the qualified center and they are expected to support the customers to activate their membership cards and resolve any queries that they might have post purchase.
 
Process Details
 
Product/Service Category                            
Existing Members Using Privilege Card for astrology 
 Payout                                   
 .80 paisa per minute 
Shift Window
24*7 
Maximum Agents Required (peak hours)
10 in each shift ,,three shifts required 
Minimum Agents required (off peak hours

Expected Call Volume
1100-1200 calls per day Each Shift
Minimum Performance Expected    
Quality Scores and CSAT as per the SLA
AHT
10 Minutes
Ramp-up        
Up to 35 Seats
Ramp-up Duration    
12 months to 2years (Driven by performance of the center)
Technology    
 PRI / LEASE LINE, SERVER ,UPS ,Ups capecity,Generator,MPLS.audio code/pap2,static public id ,Lan
Payment Cycle          
 60 days after invoice


LANGUAGES REQUIRED 
TAMIL,TELGU,MALYALAM,GUJRAATI,BENGALI,
Qua lity Norms           
VOX Files to be retained by the center until required by us for cross-verification or any Customer service issue. The center shall be required to produce VOX file within 12 hours of request.
CMS and Call routing
Shall be provided
Reports          
Format will be exchanged and explained during training
 
Training: The trainer will check the agents, Technical Infrastructure and feasibility of the center based on which we will provide the sample SLA to the center. On-site training for 7-10 days shall be provided. The boarding and lodging expenses of the training staff shall be borne by the center.
Note-:  Steps For Process Procurement:
 
1. Company Profile Selection.
2. RFI and NDA Exchange
3. Agents Online Screening.
     4. Feasibility test by trainer.
5. SLA signup.
6. Onsite Training.
7. Final Mock & Test Calling
8. GO LIVE.
 
The expected time frame to acquire the process shall be 7-10 days. 

Consulting fees: NO Consulting fees,No upfront ,no hiden charges ,

Expected Income - 18000 per shift per agent 

shift will be calculat on 12 hours basis as opration are 24*7 ,,as two shifts are required to cover 24 hours 

12hours*60min*.80paise*30days ina month = 18000 per shift per agent 

18000 per shift *2 shift = 36,000 INR in 24 hours in a day covering two shifts , 


Salaries+IT cost+ Running expenses ,indivisual centre can calculate depends on their needs , 



Thanks & Regards 
Ritesh Dalmia 
Dalmia IT Solutions Pvt. Ltd. 
41,first floor, khamdhenu shopping center 
shastri nagar ,jaipur
(M)9314265178
(O)0141-4064800

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