Inbound Customer Support Campaign FOR Astrology

Posted 2217 days ago | Hits: 199 | Stock No: #95524
State:   Gujarat
City:   Patan

Dear All ,
We would like to present before you a great opportunity to work on Captive
Customer Support Campaign. The existing members shall call up on our
Helpline Number based on our Website promotion and Marketing. The calls
would be routed to the qualified center and they are expected to support the
customers to activate their membership cards and resolve any queries that
they might have post purchase.
Process Details
Product/Service Category Existing Members Using Privilege Card for
astrology
Payout .70 paisa per minute
Shift Window 24*7
Maximum Agents Required
(peak hours)
10 in each shift ,,three shifts required
Minimum Agents required
(off peak hours
Expected Call Volume 1100-1200 calls per day Each Shift
Minimum Performance
Expected
Quality Scores and CSAT as per the SLA
AHT 10 Minutes
Ramp-up Up to 35 Seats
Ramp-up Duration 12 months to 2years (Driven by performance
of the center)
Technology PRI / LEASE LINE, SERVER ,UPS ,Ups
capecity,Generator,MPLS.audio
code/pap2,static public id ,Lan
Payment Cycle 60 days after invoice
LANGUAGES REQUIRED TAMIL,TELGU,MALYALAM,GUJRAATI,BENGALI,
Quality Norms VOX Files to be retained by the center until
required by us for cross-verification or any
Customer service issue. The center shall be
required to produce VOX file within 12 hours
of request.
CMS and Call routing Shall be provided
Reports Format will be exchanged and explained
during training
Training: The trainer will check the agents, Technical Infrastructure and
feasibility of the center based on which we will provide the sample SLA to the
center.On-site training for 7-10 days shall be provided. The boarding and
lodging expenses of the training staff shall be borne by the center.
Note-:Steps For Process Procurement :
1. Company Profile Selection.
2. RFI and NDA Exchange
3. Agents Online Screening.
4.Feasibility test by trainer.
5. SLA signup.
6. Onsite Training.
7. Final Mock & Test Calling
8. GO LIVE.
The expected time frame to acquire the process shall be 7-10 days.
Consulting fees: Only 25,000 from first billing, no other charges
Expected Income - 15,000 per shift per agent
shift will be calculat on 12 hours basis as opration are 24*7 ,,as two shifts are
required to cover 24 hours 12hours*60min*.70paise*30days ina month =
15000 per shift per agent 15000 per shift *2 shift = 30,000 INR in 24 hours in
a day covering two shifts , Salaries+IT cost+ Running expenses ,indivisual
centre can calculate depends on their needs ,
For More Details :-
Ritesh Dalmia
Dalmia Group of Companies
41, First Floor, Khamdhenu Shopping Center,
Shastri Nagar, Jaipur 302016
Rajsthan , India
E: info@dalmiainfo.com
Skype:- dalmiait
P: +91-141-4064800
M: +91-9314265178
https://www.facebook.com/dalmiagroupofcom panies
www.dalmiainfo.com

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